Politique d'expédition
We provide quick, reliable shipping to customers worldwide, including the US and EU. Below are our guidelines for processing times, delivery, and costs.
1. Order Processing & Total Delivery Time
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Processing Time: Orders typically process within 1–2 business days (Mon–Fri, excluding holidays).
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Total Delivery Estimate: Most orders arrive within 3–6 business days from the date of order, which includes both processing and transit times.
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Confirmation & Tracking: Once your order ships, you’ll receive a confirmation email with tracking information.
2. Shipping Costs & Methods
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Rates: Calculated at checkout based on weight, dimensions, and destination.
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Methods: We use reputable carriers for standard and expedited shipping. You can choose your preferred method at checkout.
3. Third-Party Fulfillment
Some items may ship from print-on-demand partners (Gelato, Printify, or Printful) to expedite local production and delivery.
4. Customs, Duties & Taxes
For orders outside Norway (including the US), local customs or import duties may apply. These fees are the customer’s responsibility.
5. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We’ll investigate and arrange a replacement or refund if appropriate.
6. Contact Information
If you have shipping-related questions, email us at info@studiotwinswa.com or call +47 933 747 67.