Shipping policy

Last updated: 6 November 2026

Made to order

Every piece is printed to order by one of our production partners (Gelato, Printful or Printify). The production and dispatch location depends on the product, your destination and partner availability. Some orders are made locally; others are shipped across borders. Items in the same order may be produced and delivered separately.

Delivery times

  • Production: 3–5 business days
  • Delivery after dispatch, United States and Canada: 3–7 business days
  • Delivery after dispatch, Norway, EU and UK: 2–4 business days
  • Delivery after dispatch, rest of the world: 5–10 business days

These are estimates, not guaranteed arrival dates. From order to doorstep, most orders arrive within 5–12 business days. Orders to other destinations can take up to 15 business days, excluding any additional customs delays. Business days are Monday to Friday, excluding public holidays.

Shipping costs

Shipping starts at USD 6–7 for most products and USD 7–10 for wall-art sets, depending on destination. Items shipped separately may incur combined shipping charges. Where local currencies are offered, the checkout displays the applicable converted price. The exact shipping total and available delivery destination are confirmed at checkout before you pay.

Tracking

You'll get an email with tracking information as soon as your order ships.

Customs and duties

Orders shipped across borders may be subject to customs duties, import taxes and carrier handling charges. Charges collected at checkout are shown before payment. Any applicable import charges not collected at checkout are payable by the recipient. Customs clearance may add to the delivery time.

Lost or damaged parcels

If your parcel is lost or arrives damaged, email us your order number (and a photo if it's damaged). We'll send a free replacement or refund you. See our refund policy for details.

Wrong address

If you entered the wrong address, email us straight away. We can fix it as long as production hasn't started. If a parcel comes back to us because of an incorrect address, we can send it again, but the new shipping cost is paid by the customer.

Contact

Studio Twinswa is the trading name of Betina Swanstrøm, a sole proprietorship (enkeltpersonforetak) registered in Norway, organisation number 933 747 670.
Industrigata 53B, 0357 Oslo, Norway
Email: info@studiotwinswa.com
Phone: +47 973 83 043 (Monday to Friday, 09:00 to 16:00 CET)