Terms of service

Last updated: 6 November 2026

1. Who we are

This website is run by Studio Twinswa, the trading name of Betina Swanstrøm, a sole proprietorship (enkeltpersonforetak) registered in Norway with organisation number 933 747 670. Our address is Industrigata 53B, 0357 Oslo, Norway. By using this site or buying from us, you agree to these terms.

2. Products

We sell original art prints and home decor designed by us. Every piece is printed to order by our production partners. We show colours and sizes as accurately as we can, but colours can look slightly different on screen than in print.

3. Prices and payment

Prices are shown in your local currency where available and include applicable taxes charged by us. Shipping costs and the total payable to us are shown at checkout before you pay. Any applicable import charges not collected at checkout are described in our shipping policy. You can pay with the payment methods shown at checkout.

If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund you in full.

4. Orders

When you place an order, you'll get an order confirmation by email. The contract is made when we send that confirmation. We may cancel an order if a product can't be produced, and we'll refund you in full if that happens.

5. Shipping

Delivery times and costs are described in our shipping policy.

6. Returns and refunds

For standard physical products, tell us within 14 days after delivery that you wish to withdraw, then send the goods back within 14 days of telling us. If an order arrives in separate parcels, the period starts after the last item arrives. You may inspect the goods; original packaging is not required to exercise your statutory rights. Damaged, misprinted or wrong items are replaced or refunded free of charge. Full details are in our refund policy.

7. Intellectual property

All artwork, designs, photos and text on this site belong to Studio Twinswa. Buying a print gives you the right to display it, not to copy, reproduce or sell the design. For licensing, see our licensing page.

8. Liability

We're responsible for delivering products as described. To the extent the law allows, we're not liable for indirect or consequential losses. Nothing in these terms limits your rights as a consumer under mandatory law.

9. Governing law and complaints

These terms are governed by Norwegian law. If you're a consumer living in another country, you keep the protection of the mandatory consumer laws in your country. If you have a complaint, contact us first and we'll do our best to sort it out. Consumers in Norway can also get help from Forbrukerrådet.

10. Changes

We may update these terms. The version that applies to your order is the one published when you placed it.

11. Contact

Studio Twinswa (Betina Swanstrøm, org. no. 933 747 670)
Industrigata 53B, 0357 Oslo, Norway
Email: info@studiotwinswa.com
Phone: +47 973 83 043 (Monday to Friday, 09:00 to 16:00 CET)